Customer satisfaction — BLOG

Alipay launches “Tap” function to enhance in-store payment experience

This article will provide a detailed introduction to Alipay's “Tap” function, its impact on the customer’s payment industry, and explore how Silkpay can help merchants better accept Alipay payments.

Silkpay FranceSeptember 20, 2024Alipay, User experience, Payment, Payment solutions, Contactless payments, Accept Alipay payment, Omni-channel payments, Customer satisfaction, Chinese payment methods

Social media payments: a game-changer for the payment industry

This article will delve into the rise, types, and advantages of social media payments, as well as their disruption of traditional payment methods. It will also introduce how PayByLink helps merchants achieve convenient payments in a social media environment.

Silkpay FranceSeptember 13, 2024Social media payments, PaybyLink, Traditional payments, Payment, Payment solutions, QR code payments, Payment channels, Customer experience, E-commerce, Payment experience, Customer satisfaction

How can small businesses thrive with digital payments?

The rise of digital payment has provided new opportunities for small businesses, helping them overcome the limitations of traditional payment methods and improve transaction efficiency and security.

Silkpay FranceSeptember 6, 2024Digital payments, Payment, Payment solutions, Payment experience, Customer satisfaction, Payment channels, Digital wallets, E-wallets, Contactless payment, Market expansion, Diverse payment methods

How to balance customer experience and business efficiency?

Balancing customer experience (CX) with business efficiency is crucial in today's retail landscape. This article explores the impact of various payment methods on both CX and business efficiency and offers strategies for achieving this balance to drive retail success.

Silkpay FranceAugust 2, 2024Business efficiency, Payment solutions, Payment solutions for merchants, Mobile payment solutions, Customer satisfaction, Payment experience, Payment, Customer payment experience, Checkout experience, Payment solutions for European merchants, Payment solutions for American merchants, Payment solutions for Asian merchants

How payment systems can improve cash flow and customer satisfaction

Optimizing payment systems enhances cash flow and customer satisfaction by offering fast, secure, and diverse payment options. This improves financial efficiency and customer experience, fostering loyalty and boosting business success.

Digital payment, Mobile paymentSilkpay FranceJune 14, 2024Payment systems, Cash flow, Customer satisfaction, Financial management, Transaction efficiency, Business growth, Payment processing, Consumer experience, Sales increase, Payment solutions, Secure transactions, Merchant services