+ Why accept payments via Alipay et/ou WeChat Pay?

China is known for its own unique payment methods. Mobile payment has become the norm since several years ago in China. Now, the country counts 2 e-wallet giants, Alipay(2004) and weChat Pay (2011). These 2 mobile payment providers have reached 1 billion active users each in 2019. Therefore, If you are working with Chinese customers or want to work with this clientele in the near future, it has become the norm to offer Alipay and WeChat Pay solutions in order to collect these payments in order to allow Chinese people to maintain their payment habits abroad, and also in order not to be overtaken by competitors who have started to know the importance of accepting Chinese mobile payment methods. In China, 50% of in-store payments and 75% of online payments are now made through Alipay and WeChat Pay. In addition, offering these cashing solutions can enable marketing to be achieved through the internal tools offered by Alipay or WeChat / WeChat Pay.

+ What are Silkpay's account opening deadlines ?

Once you sign up for our services, it will take 5 to 6 business days to open an account for Alipay, WeChat Pay or both. In the case of urgent matters, it is possible to open your account in 48 hours.

+What documents do I need to open an account at Silkpay?

In order to open an account for Alipay, WeChat Pay or both, you will be asked to submit the list of documents below:

• Company KBIS
• Company status
• 2 sided ID (in Color) of the manager and shareholders with more than 10% of the company's shares.
• Company's account number.

We collect your company's bank account number because it is necessary to send you the payments received from your clients. All the collected bank account information is encrypted and highly secured to protect your data.

• If necessary, a proof of residency.

+ What is Silkpay's app?

Silkpay app is available on Android tablets, smartphones as well as iPhones and iPads. It allows you to cash in payments from Alipay or WeChatPay very simply. After you identify yourself, you can accept payments from your customers in just 3 steps whether it's for Alipay or WeChat Pay. You also have the option of viewing your transaction history and refunding a transaction partially or in full if necessary automonously.

+ How to use Silkpay's app?

You will find on our Merchant Guide below, the explanatory tutorials of our applications:- Android (Tablets - Smartphones)- iOS (iOS - iPAD)

+ Why create an account in Chinese social media?

Chinese customers are currently one of the most receptive to social networks in the world. On the other hand, we must take into account that they do not use the social media that we know and use every day like instagram, facebook or Whatsapp. They have their own social media and have developed a range of applications equivalent to ours, for example:

• WeChat: Facebook / Messenger
• Dianping: The fork
• Little Red Book: Instagram
• Weibo: Instagram /Twitter(...)

+ How to create an account in Chinese social media?

To create a professional account on Chinese social media you will need the help of a Chinese-speaking person but also a company that has agreements/partenrships with these applications as may be the case for Silkpay.

+ How to manage your Chinese social media accounts (especially if you don't speak Chinese) ?

To manage your Chinese social media accounts, there are two options:

• Get help from a marketing agency specializing in the Chinese sector, such as Silkpay, who will know and be able to create graphic creations/translations of your content for you. You will benefit from their expertise and the latest innovations, keywords. Getting help from our team specialized in the chinese market will help you reach Chinese customers very fast, in an efficient way, which will permit you to see your turnover increasing.
• You can have your accounts created by an agency and then recruit a Chinese speaker employee who can translate and shape your content.